Exchange and return

All products offered in our store are made to order. Besides they are made of specific materials which may lose presentation after fitting. These products are included in category of lingerie, hosiery and intimate items which may not be returned or replaced (exception is manufacturing defects).

We want you to be completely satisfied with purchasing in our store. In case of any defects in manufacturing, non-conformity of sizes (for made to measure items) and ordered options we will provide substitution of goods or make corrections free of charge.

Our refund policy is quite strict because we follow high quality standards. Returned product must not look worn, must be in perfect condition and clean. We can not accept item which is dirty or damaged including marks of dressing aid or shiner (this point relates to latex products). In this case the product will be sent back to customer at his expense.

For returning or changing the garment you can Contact us.